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Climbing Instructor

Position Objective

Bloc10 Bouldering Climbing Instructors are responsible for ensuring that all patrons have an exceptional climbing experience.

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Job Title: Climbing Instructor

Reporting To: Centre Manager, Bloc10 Bouldering

Salary: Negotiable hourly rate

Hours: Full or Part-time

Location: Bloc10 Bouldering, Aberdeen

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Responsibilities and Duties:

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Responsibility 1: Customer Care at Bloc10 Bouldering

​Performance Standard: Instructors are to ensure all visitors receive comprehensive briefings on bouldering safety rules and requirements. Regular floor patrols must be conducted to enforce safety compliance.

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Responsibility 2: Conduct instructor-led coaching sessions and manage children's NICAS and Wild Climbers groups.

Performance Standard: Instructors must demonstrate proficiency in teaching individual and group climbing techniques. They must maintain control of large groups by ensuring engagement and focus.

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Responsibility 3: Maintain building cleanliness and tidiness.

Performance Standard: Staff must sign and complete cleaning rotas at the end of each shift. Cleaning must be done regularly to a high standard. Cleaning includes toilets, gym equipment, coffee machines, service desks, and vacuuming.

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Responsibility 4: Conduct floor patrols.

Performance Standard: Instructors must greet customers upon arrival and provide guidance on climbing techniques during patrols, engage in courteous conversation, and enforce gym rules.

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Responsibility 5: Administer First Aid and adhere to Health and Safety Accident Procedures.

Performance Standard: Instructors will receive first aid training and must be competent in its administration. They are required to follow accident procedures meticulously, including documenting incidents in the accident book and preserving CCTV evidence.

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Academic and Trade Qualifications

Essential Qualifications

No essential qualifications are required; training will be provided to the selected candidate following a trial period.

 

Desirable Qualifications

CWI, Fundas Levels 1, 2, and 3, and First Aid at Work certifications are desirable.

 

Work Experience and Skills

  • Excellent customer service skills

  • Superior time management skills

  • Proficient leadership and communication skills

  • Basic computer literacy

 

Desirable Qualifications/Experience

  • Previous climbing instructor experience

  • Social media content creation skills

  • Photography or videography experience

  • CRM/POS experience is a plus

 

Personal Qualities and Behavioral Traits

 

Essential Qualities or Behaviors:

  • Approachability and consideration

  • Positive attitude

  • Respect for team members and customers

  • Assertiveness when necessary

  • Adaptability to various individuals and situations

  • Initiative

 

Desirable Qualities or Behaviors:

  • Creative lesson planning

  • Friendly and humorous

  • Open and honest communication

 

Relationships

Details of relationships relevant to this role

  • Gavin Christie (Owner) – Responsible for overall organisational oversight.

  • Adelle Christie (Sales & Marketing Director) – Manages day-to-day operations, customer bookings, HR duties, and Sales & Marketing responsibilities in the absence of the Centre Manager.
     

Performance Review Period: An initial 3-month trial period will be granted, followed by a 6-month review period.

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