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Front Desk Staff

Position Objective

The Front Desk Team at Bloc10 Bouldering is the first point of contact for customers and ensures they have a great experience by greeting them, answering questions, and giving safety orientations.

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Position Title: Front Desk Staff

Reports to: Centre Manager, Bloc10 Bouldering

Remuneration: Negotiable Hourly Rate

Employment Status: Part-Time (weekends)

Location: Bloc10 Bouldering, Aberdeen

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Principal Responsibilities:

 

Responsibility 1: Provision of Customer Care at Bloc10 Bouldering

Performance Standard: Front Desk staff are responsible for briefing patrons on safety and monitoring the floor to ensure safety compliance.

 

Responsibility 2: Serve as the Initial Point of Contact

Performance Standard: Front Desk staff handle customer check-ins, payments, and footwear rental.

 

Responsibility 3: Maintain Facility Cleanliness and Order

Performance Standard: All staff must sign cleaning rosters after each shift. Cleaning includes customer restrooms, gym equipment, coffee machines, service areas, and vacuuming mats.

 

Responsibility 4: Preparation of Beverages and Retail Sales

Performance Standard: Front Desk will prepare hot beverages and handle sales of snacks and climbing-related merchandise.

 

Educational Qualifications

 

Essential Qualifications: None required; comprehensive training will be provided to the selected candidate upon successful completion of a trial period.

 

Professional Experience and Competencies

  • Exceptional Customer Service Proficiency: Front Desk must be courteous and positive to all patrons, demonstrating enthusiasm for Bloc10 to create a welcoming and valued experience.

  • Advanced Time Management Skills: Prompt facility opening is imperative to ensure optimal customer service delivery.

  • Effective Communication Abilities: The capacity to articulate information clearly is advantageous for ensuring customers understand gym rules and safety.

  • Proficient Computer Literacy: Familiarity with CRM systems is necessary to operate the booking and point-of-sale systems effectively.

 

Desirable Qualifications and Experience

  • Prior experience in customer service

  • Competence in social media content creation

  • Experience in photography or videography

  • Prior experience with CRM or POS systems

 

Personal Attributes and Professional Conduct

 

Essential Attributes:

  • Approachability and consideration

  • Positive attitude

  • Respect for colleagues and patrons

  • Appropriate assertiveness

  • Adaptability to diverse individuals and scenarios

  • Demonstrated initiative

 

Desirable Attributes:

  • Open-mindedness and integrity are highly valued. The ideal candidate is thoughtful, open-minded, supportive, and honest.

 

Organisational Relationships

  • Gavin Christie (Owner): Responsible for overarching organisational management.

  • Adelle Christie (Sales & Marketing Director): Assumes operational management responsibilities in the absence of the Centre Manager, including customer bookings, human resources, and sales and marketing activities.
     

Performance Evaluation: An initial three-month probationary period will be instituted, followed by a formal review after six months.

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